You’ve settled down after a long day to watch a little Netflix on your iPad. You open the app, select what you want to watch, and… nothing. Tapping the Play button gives you a brief slide of the screen as though the video is getting ready to start, then you’re right back where you started without so much as a frame of video playback. What gives?
The first thing you can try is making sure that you’re running the latest version of the Netflix app. Go to the App Store and see if there’s an update available. If you’re up-to-date and still no dice, you probably have a DNS problem.
DNS is a technology that translates domains (e.g. netflix.com) into an IP address. If your wireless router uses certain technologies to speed up DNS juju, Netflix on your iPad may not work properly. But there’s a quick fix: change the DNS address on your iPad.
From the Home screen, select Settings > General. From the General menu on the right side of the screen, select Network, then Wi-Fi, then tap the blue arrow next to the wireless network you’re connected to:
This will take you to the configuration menu for your iPad’s wireless network settings. You’ll see several IP addresses – your iPad’s IP, Subnet Mask, your wireless router’s IP and DNS:
22.214.171.124 (Open DNS)
After you’ve changed the DNS address, press the Home button to return to the Home screen and restart your iPad (press and hold the Screen Lock button for a few seconds, swipe to power off, then press the Screen Lock button again). After the iPad is back up and running, re-start the Netflix app and see if the problem is fixed.
You may also notice some improvement in the time it takes Safari on the iPad to fetch new web pages if the DNS you use is faster than the one you were using by default.
Still having a problem with your Netflix playback on the iPad or iPad 2? Let me know in the comments section.
M. Nichols, Products Editor